Achats mystères et conformité dans le secteur de la santé

Serve Legal introduce Healthcare Mystery Shopping and Compliance Audits

Healthcare providers — whether in pharmacies, cosmetic clinics, opticians, surgeries, or dental practices — are facing rising expectations to deliver both regulatory compliance and exceptional patient care. Serve Legal is now formally launching healthcare mystery shopping audits to give businesses real visibility of what’s happening on the ground.

Fiona leads this work, providing clients with a practical, patient-focused approach that goes far beyond reporting.

“Patients aren’t just service users — they’re people who deserve care, clarity, and compliance every time. With healthcare concerns seeming to be a weekly news topic, we are keen to support private and public systems to see a change.” – Fiona, Health Care Service Manager

Poor service or unethical sales practices in healthcare don’t just risk complaints — they can harm patients and attract serious legal consequences.

Serve Legal auditors act as patients, evaluating staff interactions, compliance with regulations, and the ethics of recommendations. We have deep experience helping healthcare businesses ensure customer welfare is at the heart of every interaction, with clear, evidence-based insight to improve service delivery.

If you want to know how your patients really experience your service — and ensure every interaction meets the highest standards of ethical practice—  find out more here or contact Fiona to discuss how we can help.