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Understand
We give businesses a trusted and up to date view of what is really happening on the ground. Through compliance audits and mystery shopping programmes, we help clients identify the gaps between policy and operational reality.
Your Trusted
Operational
Intelligence Partner
Market leaders in compliance, mystery shopping and live operational intelligence services offering unrivalled insights to help businesses close the gap between policy and reality.
How can we help you?
I am looking to improve my:
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What makes our tech offering different?
Less Data. More Action.
Alongside our comprehensive technology offering which you can explore here, we take it one step further through our innovative performance intelligence tools.
Understand
- Online Reputation Analysis
- Contextualised Performance Reports
- Unique Sector-Specific Benchmarking
Act
- Prioritised Actions
- Alerts reach the right people, automatically
- Custom Alert Thresholds
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Predict
- Predictive Analysis
- ROI Calculator
- Risk Forecasting
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Plus de 1 000 audits réalisés chaque mois dans les magasins Lidl.
Serve Legal provides a valuable audit service for Lidl GB which enables us to monitor and improve compliance around revenue protection at the checkout. Their nationwide coverage allows us to understand compliance trends across our entire estate, with regular audits providing insightful and powerful data every month.
The team at
Lidl GB
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Programme international pour Sally Beauty
Serve Legal were quick and efficient in setting up a program tailored to our specific requirements. Their service covered all areas of our business across the UK and Central Europe, with reporting provided in five different languages.
We received a highly responsive and professional service, with one dedicated contact throughout the duration. They were really helpful providing interim reporting and the detailed summary report at the end gave us a clear understanding of our staff’s customer service levels and valuable insights into our business.
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The Team at
Sally Beauty
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Serve Legal have helped to assure us at Hobbycraft that our approach to Age restriction sales is not only compliant but delivers great customer service. Working with Ella at Serve Legal to customise our approach to deliver a test purchase program for Age restriction sales was made all the more streamlined and hassle free by Ella and her team. A must partnership for any business faced with age restriction products helping ensure staff are confident and aligned to deliver legal compliance.
The Team at
Hobbycraft
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Serve Legal can hit all of our stores almost within a month, including in other territories like the Republic of Ireland!
That would be something that anyone else would struggle to get for us; they can hit literally 930 stores in a month.
UK Supermarket Retailer
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Serve Legal was appointed by my company in order that we gain valued feedback from a licensing perspective. The relationship between Serve legal and my business is friendly, professional and feels personal.
The feedback we have gained is invaluable to our operation, we have been able to use the data to make changes in our business to ensure a risk free operation. I would highly recommend.
The Team at
Hollywood Bowl
Nos récompenses
Don't just take our word for it, see the recent awards that back up our claims of excellence.
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British Data Awards
SME of the Year
2026
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Elite Business Awards
Top 100 SME Businesses - #11 in the UK
2026
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Elite Business Awards
Vistage SME Leadership Award
TikTok Exceptional Performance Award
Prix Moneypenny du service client de l'année
2026
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Growing Business Awards
Growing Business of the Year
Entreprise B2B de l'année
2025
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Better Society Awards
Employee Wellbeing Award
Philanthropy Award
Impact Company of the Year
Tech for Good Award
2025
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Elite Business 2025
Prix Moneypenny du service client de l'année
2025
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Elite Business 2025
Top 100 SME Businesses - #8 SME in the UK
2025
Dans les médias
Digital ID Is Coming This Autumn One of the biggest takeaways from last week's Martyn's Law
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Selling age-restricted products comes with legal obligations that can feel overwhelming when
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If you manage compliance or operations across multiple retail or hospitality sites in the UK,
Digital ID Is Coming This Autumn The Government has today taken another significant step towards
Vous souhaitez devenir client mystère ?
Le poste d'auditeur de conformité est un emploi à temps partiel et flexible, idéal pour concilier travail, engagements personnels et études. Rendez-vous sur notre site Web dédié aux auditeurs pour obtenir toutes les informations dont vous avez besoin !